Frequently Asked Questions
How can I pay?
Currently, the only supported payment method is via Credit/Debit card. We use MyPOS as our payment gateway, which ensures a highly secure and seamless payment process.
Your payment information is protected with the latest encryption technology, so you can shop with confidence. If you have any questions or need assistance with payment, don’t hesitate to contact our support team! 😊
Do you offer customization or personalization services?
Currently, we do not offer customization or personalization services. However, we are actively working on implementing these options in the near future to give you the ability to tailor your purchases to your preferences. Stay tuned for updates!
How can I find my case size?
Finding your case size depends on the type of product you're looking for. Here’s a quick guide:
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For Phone Cases:
- Check your phone model in your device settings or on the back of your phone.
- Match your phone model with the compatible case listed on our product page.
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For Watch Cases:
- Look at the back of your watch; most brands print the case size there.
- If not, measure the diameter of the watch face in millimeters.
- Check your watch manufacturer’s website for exact sizing details.
If you’re still unsure, feel free to reach out to our support team, and we’ll help you find the perfect fit!
How can I track my order?
To track your order, simply visit https://global.cainiao.com/ and enter your tracking number. Since our orders are shipped from China, Cainiao will provide you with real-time updates on your shipment’s status and location.
If you have any issues or need further assistance with tracking, feel free to reach out to our customer support team!
How well are the products packed before shipping?
We take great care in packing all of our products to ensure they arrive in excellent condition. Our items are securely packed to protect them during transit, so they should reach you in the same great shape you expect.
However, please keep in mind that while we pack everything carefully, the carrier may mishandle the package during delivery, which could result in damage to the outer packaging. Rest assured, the products themselves are well-protected and should arrive safely.
If you experience any issues with damaged packaging or items, please contact us immediately, and we'll assist you in resolving the situation!
Still have questions?
If you still have questions or need further assistance, feel free to reach out to our customer support team! We're here to help and ensure you have the best shopping experience.
You can contact us via email, phone, or through our live chat for quick support!
What are the shipping times?
All of our products are shipped directly from China. If you're located in Europe, you can expect your order to arrive within 7-20 business days, depending on your specific location and the shipping method chosen.
For international orders, such as those to Argentina, shipping may take up to 35 business days due to longer transit times and customs processing.
Please note that shipping times may vary based on the destination, customs delays, or peak season. If you have any questions or need further assistance with your order, feel free to contact our customer support team! 😊
What if I changed my mind before the order is processed?
If you change your mind before your order is processed, please contact us as soon as possible. We'll do our best to cancel or modify your order before it ships. However, once the order has been processed and is on its way, we won’t be able to make changes.
To make sure we can assist you promptly, please reach out to our customer support team right away!
What is your return policy?
We only accept returns if the product is defective or damaged upon arrival. If you receive a defective item, please contact our customer support team within 15 days of receiving your order, and we'll be happy to assist you with the return or exchange process.
Please note, we do not accept returns for items that are in perfect condition but no longer needed or wanted.
For more details or to request a return, feel free to reach out to us!
What materials are used in your products?
Our products are made from high-quality, durable materials designed to ensure longevity and performance. We prioritize sustainability and use eco-friendly, ethically sourced materials whenever possible. Specific materials vary by product, but common ones include:
- Clothing & Accessories: Cotton, polyester, organic fabrics, and recycled materials.
- Electronics & Gadgets: High-grade plastics, aluminum, and silicone.
- Home & Kitchen Items: Stainless steel, BPA-free plastics, and sustainable wood.
For detailed material information on a specific product, check the product description or contact our support team!
