What is your return policy?
We only accept returns if the product is defective or damaged upon arrival. If you receive a defective item, please contact our customer support team within 15 days of receiving your order, and we'll be happy to assist you with the return or exchange process.
Please note, we do not accept returns for items that are in perfect condition but no longer needed or wanted.
For more details or to request a return, feel free to reach out to us!
What if I changed my mind before the order is processed?
If you change your mind before your order is processed, please contact us as soon as possible. We'll do our best to cancel or modify your order before it ships. However, once the order has been processed and is on its way, we won’t be able to make changes.
To make sure we can assist you promptly, please reach out to our customer support team right away!
How can I track my order?
To track your order, simply visit https://global.cainiao.com/ and enter your tracking number. Since our orders are shipped from China, Cainiao will provide you with real-time updates on your shipment’s status and location.
If you have any issues or need further assistance with tracking, feel free to reach out to our customer support team!
