Shipping & Returns
Shipping & Returns
Shipping Information
At Buy’n Go, we want your shopping experience to be as smooth and efficient as possible. Below are the details about our shipping process, delivery times, and return policy.
Shipping Locations
We offer worldwide shipping, with products shipped directly from China. We are pleased to serve customers in many countries, including Europe, the Americas, and beyond.
Shipping Times
- Europe: Orders typically arrive within 7-20 business days.
- Other International Locations: For example, shipments to Argentina may take up to 35 business days due to longer transit times and customs processing.
We strive to get your orders to you as quickly as possible, but please be aware that shipping times may vary depending on your location, the shipping method chosen, and any customs processing delays.
Packaging
All products are carefully packed to ensure they arrive in perfect condition. While we pack everything securely, please note that the carrier may mishandle packages, leading to outer packaging damage. However, rest assured, the products themselves will be well-protected and should arrive safe and sound. If your package arrives damaged, please contact us, and we will assist you in resolving the issue.
Tracking Your Order
Once your order has been shipped, we will send you a tracking number so you can track your package. You can use Cainiao’s tracking service to get real-time updates on the location and estimated delivery of your order.
Returns & Exchanges
At Buy’n Go, we want you to be satisfied with your purchase. However, in the rare event that there is an issue with your order, here is our return policy:
Defective or Damaged Items
We only accept returns for defective or damaged items. If you receive a defective product, you must contact us within [X] days of receiving your order. Proof of the defect must be provided (such as photos or videos) in order for us to process the return or exchange. Once the defect is verified, we will guide you through the return or exchange process.
Change of Mind
We do not accept returns for items that are in perfect condition but no longer wanted. Before placing an order, please make sure you are fully satisfied with your product choice.
Return Process
If your item qualifies for a return, please contact our customer support team. We will provide you with instructions for returning the product and, if applicable, how to proceed with an exchange or refund.
Cancellations
If you wish to cancel your order before it is processed, please reach out to us as soon as possible. Once your order has been processed and shipped, we will not be able to make any changes or cancellations.
Payment Methods
We currently accept Credit/Debit cards as the only payment method. Our payment gateway, MyPOS, is a secure system designed to protect your payment information.
Still Have Questions?
If you have any further questions or need assistance with your order, please do not hesitate to contact our customer support team. We are here to help!
Thank you for shopping at Buy’n Go!
